The POS

An overview of the till A quick tour of the Cmerce till – the three ways to use it, what you see on screen and where to find the most important functions. Signing in to the till (web till, till PIN and the till app) How to sign in to the till – in the web till with e-mail and password, and in the till app (browser or Android) with a till PIN. Including switching operator and automatic locking. Opening the till and starting the day How to open a shift on a register with an opening float, and what happens if yesterday's end-of-day report has not been run. Registering sales: search, barcode and till categories How to add items to the cart using search, a barcode scanner, the camera or category buttons – and how to change quantities, add a note and remove lines. Open price (miscellaneous item) How to sell an item or service that is not in the product catalogue by choosing the right miscellaneous item and entering an amount and a description. Discounts on a line and on the whole sale How to give a discount in percent or kroner on one item line or the whole sale, and how to use a coupon code at the till. Customer on the sale and «Kontantkunde» How to look up, create and attach a customer to a sale at the till – and what «Kontantkunde» (the walk-in customer) means. Parking and retrieving sales How to set a started sale aside and retrieve it later – on the same till or another till in the shop. Taking payment: cash How to accept cash at the till – with rounding to the nearest krone, quick buttons for notes and calculation of change. Taking payment: card on a terminal How to take card payments – either on a payment terminal connected to the till, or on a standalone terminal where you record the card payment at the till. Taking payment: Vipps How to send a Vipps payment request to the customer's phone from the till, and what to do if the customer does not approve. Split payment with several payment methods How to let the customer pay one sale with several payment methods, for example gift card and card, or cash and card. What is possible depends on whether you use the web till or the till app. Gift cards at the till – selling and redeeming How to sell a gift card at the till, and how a customer uses a gift card as payment – in full or in part. Credit sales and invoicing at the till How to sell on invoice at the till – the customer takes the goods now and pays the invoice later. The till prints a delivery receipt, and the invoice is created in the accounting system. Returns and refunds How to take a return at the till and refund the customer – in full or in part – to the same payment method they used. The till prints a return receipt. Web orders at the till: click and collect and web-order returns How to hand over a click-and-collect order in the shop, tell the customer the order is ready, and take back an item bought in the webshop. Receipts: printing, e-mail and copy receipts How the customer gets the receipt – on paper, by e-mail or by text message – and how to print a copy receipt. The law allows only one paper copy per sale. Call-out number on the receipt Print a short, rotating order number (for example 1–99) at the bottom of the receipt so you can call the customer when their order is ready. The cash drawer When the cash drawer opens, how to open it without a sale, and why the till blocks all registrations while the drawer is open. Training mode Practise on the till without real sales. Training sales produce a training receipt, are not counted as revenue and are shown separately on the Z-report. X-report – a mid-day status Take an X-report to see how much the till has sold so far in the shift, without resetting anything and without closing the till. End of day and the Z-report – closing the till How to close the till for the day, count the cash and create the Z-report – and what happens if the end-of-day settlement is forgotten. Stamp cards at the till How customers earn stamps at the till, and how you use, save or move a free reward on a sale. Loyalty club (Smile) at the till See the customer's points balance, enrol customers and let them use Smile.io points or unused rewards as a discount at the till. Selling subscriptions at the till How to start a subscription for a customer at the counter – on the card reader with a signature, or with an SMS link or QR code the customer completes on their own phone. Bookings and punch cards at the till How to sell a booking at the counter, check guests in, view today's bookings, and sell and use punch cards at the till. Customers register themselves Send a Vipps request or an SMS link to the customer's phone and the customer fills in name, e-mail, address and consent themselves – without you typing personal data at the till. Troubleshooting the POS Fixes for the most common till problems – the till is in use, the drawer is open, the receipt doesn't print, the card payment hangs, the scanner can't find the item and more.