Signing in to the till (web till, till PIN and the till app)

Everyone who uses the till signs in with their own user. That is how each sale is linked to the right operator. How you sign in depends on which variant of the till you use.

Before you start

• You need a user in the shop with the permission «Bruke kassen (selge, ta betaling)» (Use the till – sell, take payment).
• For the till app (Kasse-appen) you need a till PIN (kasse-PIN). A manager sets it under «Innstillinger» → «Tilgang og sikkerhet» → «Brukere» (Settings → Access and security → Users) → choose the user → «Kasse-PIN». The PIN has 6 digits.
• The till app (in the browser or on Android) must have been paired with a register once. See The till app in the browser – pairing a device and The till app on Android – install and pair.

The web till (e-mail and password)

1. Sign in to the back office with your e-mail and password (and two-factor code if you use it).
2. Choose «Åpne kasse» (Open till) in the menu under «Kasse (POS)». The till opens in a new tab.
3. Under «Velg kasse for å starte» (Choose a till to start) tap the register you will use. A register that already has an open shift is marked «Aktiv» (Active).

The first time you open the till in a new browser, you may be asked to name the device («Gi denne enheten et navn») and to secure it with a security key («Sikre denne enheten»). This lets the till recognise the browser even if its cookies are deleted.

To go back to the register list, use the arrow at the top left («Tilbake til kassevalg» – back to till selection).

The till app in the browser (till PIN)

1. Open the till app in the browser on the paired device.
2. Under «Trykk på navnet ditt» (Tap your name) tap your name. Only staff who have a till PIN are listed.
3. Enter your PIN on the keypad. You are signed in automatically on the sixth digit. If you tapped the wrong person, choose «Bytt person» (Change person).

You are now signed in to the register the device is paired with. Your name is shown at the top right next to the «Lås» (Lock) button.

Locking the till and switching operator

• Tap «Lås» when you leave the till or a colleague is taking over. The till returns to the PIN screen.
• The till also locks itself after a few minutes without a touch or key press (5 minutes by default). A manager can change the time per register with the field «Lås kasse-appen etter (minutter)» (Lock the till app after (minutes)).
• The till never locks while a card or Vipps payment is in progress.
• If the same person signs in again, the sale continues where it left off. If a different person signs in while a sale has been started, the sale is parked automatically with the label «Operatørbytte» (operator change), so a sale is never split between two operators. If the sale cannot be parked (for example because it contains a booking), only the same operator or a manager can sign in.

The till app on Android (till PIN)

1. Open the till app (it is called «Cmerce POS» on the device). The «Logg på kassa» (Sign in to the till) screen is shown.
2. Choose «Velg navn» (Choose name) and pick yourself under «Operatør», or choose «Ansatt-ID» (Employee ID) and type your employee number.
3. Enter your PIN and tap «Logg på» (Sign in).

The lock icon at the top («Lås (bytt operatør)» – lock / switch operator) signs you out and takes you back to the sign-in screen.

Good to know

• Many wrong PIN attempts lock the PIN temporarily. A manager can unlock it by setting a new till PIN for the user.
• When you sign in to a till, your earlier till-app sign-in on other devices is ended.
• A till PIN only gives access to the till – never to the back office.
• An older PIN with a different number of digits still works, but you have to tap «OK» after it. Ask a manager for a new 6-digit PIN.

Frequently asked questions

I see «Kassen er i bruk». What do I do?

The register is open on another device. Choose «Tilbake til kassevalg» and use another till, or choose «Overta kassen» (Take over the till) if you have access. The other device is then locked out, and a sale in progress there is not lost.

My name is not shown on the PIN screen.

You have not been given a till PIN, or you lack access to the till. Ask a manager to set a till PIN under «Brukere».