Parking and retrieving sales

Has the customer forgotten their wallet, or do you need to serve someone else while the first customer fetches one more item? Then you can park the sale. The items are set aside, the till is cleared, and you can retrieve the sale later – on the same till or on another till in the same shop.

Parking a sale

1. Register the items as usual.
2. Tap «Parker salg» (Park sale) under «Betal».
3. Optionally add a «Merking (valgfritt)» (Label, optional), for example «Bord 4» (table 4) or «Ola henter kl. 16» (Ola collects at 4 pm). Max 40 characters.
4. Tap «Parker salget» (Park the sale).

The cart is now empty and you can serve the next customer. The number of parked sales is shown as a badge on the «Mer» button.

Retrieving a parked sale

1. Make sure the cart is empty. If there are items in the cart, pay for, park or cancel them first.
2. Tap «Mer» and choose «Parkert (…)» (Parked).
3. The «Parkerte salg» (Parked sales) list shows the label, time, who parked it, number of items, customer and total. Sales from another till are marked «fra …» (from …).
4. Tap «Hent» (Retrieve) next to the right sale.

The items are back in the cart, with the customer and discounts.

If a price has changed

The sale is recalculated when you retrieve it. If a price has changed since the sale was parked, or an item no longer exists, «Salget er endret siden det ble parkert» (The sale has changed since it was parked) is shown with the old and new price and any items removed. Tell the customer about the change and tap «Jeg har informert kunden — fortsett» (I have informed the customer – continue).

Cancelling a parked sale

If the sale is not going ahead after all, tap «Annuller» (Cancel) next to it in the list. Choose or type a reason and tap «Annuller salget». A cancellation receipt is printed and the action is logged in the journal.

Good to know

• Parked sales do not survive the end of day. At «Lukk skift» (Close shift) the till shows how many parked sales are waiting. You can retrieve or cancel them, or tick «Annuller alle gjenværende parkerte salg» (Cancel all remaining parked sales) – each sale then gets its own cancellation receipt. When the shift is closed automatically, parked sales are cancelled first too.
• Within the same shop. A parked sale can be retrieved on any till at the same location, but not in another shop.
• No money on a parked sale. You cannot park while a card or Vipps payment is in progress, while a payment card is being linked to the customer, or while a subscription is being set up. The «Parker salg» button is hidden while a payment is in progress.
• These cannot be parked: sales containing a booking, and sales in training mode.
• Limit per till: By default a till can hold a maximum of 20 parked sales at once.
• «Gammel» (Old): A sale that has been parked for a long time (4 hours by default) is marked «Gammel» in the list. It does not disappear by itself.
• Loyalty club: If the customer has redeemed points as a discount, the points are refunded automatically when the sale is parked.
• The label is only a reminder in the list. It is not written to the journal.
• The Android till app: Tap «Parker salg» in the cart. Parked sales are under the «Parkerte salg» icon at the top or under «Mer».
• Switching operator in the till app in the browser: If another staff member signs in while a sale has been started, the sale is parked automatically with the label «Operatørbytte» (operator change).

Frequently asked questions

The «Hent» button is greyed out.

There are already items in the cart. Pay for, park or cancel them first.

Can I park a sale until tomorrow?

No. All parked sales are cancelled at the end of day for the till where they were parked.