Stamp cards at the till

With stamp cards (stempelkort), a customer gets a digital stamp when buying items included in a programme, for example "Buy 10 coffees, get 1 free". At the till almost everything happens automatically: stamps are added when the sale is completed, and a free reward is deducted as an ordinary discount on the item line. This article shows what you see and what you can do at the till.

Before you start

• Stamp cards must be switched on for your shop, and there must be at least one active programme. Programmes are set up in the back office under «Salg» (Sales) → «Stempelkort» (Stamp cards) – see Stamp cards – setup.
• The customer must be on the sale. Stamps belong to a customer in the customer register. Kontantkunde (the walk-in customer) earns no stamps and gets no rewards.
• In training mode nothing about stamp cards is shown, and no stamps are earned or used.

How to do it

See the customer's stamp card

1. Add the customer to the sale (see Customer on the sale and Kontantkunde).
2. Open the customer card. Under «Stempelkort · programme name» you can see how many stamps the customer has (for example «7 / 10»), how many free rewards are ready («gratis klar»), and when rewards or stamps expire, if they do.

When the customer has a reward

When the customer on the sale has a free item available, one of two things happens, depending on how the programme is set up:

• Applied automatically: the reward goes straight onto the qualifying item, which is marked «Gratis» (Free). You see a message such as «Kunden har 1 gratis Kaffekort — 1 brukt på dette kjøpet» (The customer has 1 free Kaffekort — 1 used on this purchase). Tap «OK» to keep it, or «Spar til senere» (Save for later) if the customer would rather save the reward.
• Customer chooses: you are asked «Kunden har 1 gratis Kaffekort». Tap «Bruk nå» (Use now) to use it on this sale, or «Ikke nå» (Not now) to leave it.

The message appears only once per sale and programme. If the customer saved the reward, a green line above the cart reads «… spart til senere» with a «Bruk nå» button, so you can change your mind before taking payment.

A reward can also be completed within the same purchase: if the customer is buying the tenth coffee now, it can be free straight away.

Make a different item free

If the till picks a different qualifying item than the customer wants, tap «Gjør gratis» (Make free) on the line you want free instead (in the till app (Kasse-appen) on Android the button is called «Gjør denne gratis»). Only items included in the reward can be chosen – otherwise you see «Denne varen kvalifiserer ikke for stempelkort-belønningen.» (This item does not qualify for the stamp card reward.)

Free gift

If the reward is a specific gift item, the till shows a green line «Legg til gratis item name» (Add free …). Tap «Legg til» (Add) to put the item on the sale.

Adjust stamps manually

If the customer received too few or too many stamps, an employee with the permission «Justere stempler manuelt på et kundekort» (Adjust stamps manually on a customer card) can correct it:

1. Open the customer card and tap «Juster stempler» (Adjust stamps) on the right stamp card.
2. Enter the number as a whole number, for example 2 to add or -1 to subtract.
3. Enter a reason. It is required.
4. Tap «Lagre» (Save).

Good to know

• Green lines above the cart tell you what is happening with the card, for example «Kunden har 1 gratis Kaffekort» or how many stamps are missing until the next free item. Use them to tell the customer.
• The receipt shows the free item as its own line with the discount row «Rabatt (Stempelkort)» (Discount – stamp card). At the bottom there is an information line about the card, for example «Kaffekort: 7 av 10 stempler». A copy receipt shows the same as the original.
• No money moves when stamps are earned. A reward is an ordinary discount; it cannot be used as a means of payment.
• Returns: if the customer returns items that earned stamps, the stamps are taken back. If a free item is returned, the customer gets the reward back. The customer never has to pay anything back – if the reward has already been used, the card can go negative, and this is made up by later stamps.
• Two tills at once: the till does not stop the same card being used on two tills at the same time. The sale always goes through; the card may then go negative.
• Terms are locked per card. If the shop changes the programme, a card the customer already has never gets worse.
• The web till and the till app on Android offer the same options.

Frequently asked questions

Why is the customer not getting stamps?

Check that the customer is on the sale (not Kontantkunde), that the till is not in training mode, and that the item is part of the programme.

Can the customer use the reward online instead?

Yes. A saved reward stays on the customer's stamp card and can be used in the webshop when the customer is logged in, or at the till later.

Why can't I see «Juster stempler»?

The button is only shown to employees with the permission «Justere stempler manuelt på et kundekort». Ask the shop owner.