Customers register themselves

Instead of you typing name, e-mail and address while the customer stands at the counter, the customer can register on their own phone. You only type the mobile number. When the customer is done, they are put on the sale automatically.

There are two ways:

• Vipps push – the customer approves in the Vipps app, and name, phone, e-mail and address are fetched, verified, from Vipps.
• SMS link – the customer gets a link by SMS and fills in a short form.

Before you start

• SMS link requires SMS to be switched on under «Innstillinger» (Settings) → «Bedrift» (Company) → «Varslinger» (Notifications), tab «SMS».
• Vipps push requires the shop to have set up «Logg inn med Vipps» (Log in with Vipps), and the switch «Tillat Vipps-push fra kassen» (Allow Vipps push from the till) to be on under «Innstillinger» → «Tilgang og sikkerhet» (Access and security) → «Innlogging» (Login), section «Selvregistrering i kassen» (Self-registration at the till). Read the help text next to the switch before turning it on – some setup in the Vipps portal is also needed.
• If neither is on, «Send til kundens telefon» (Send to the customer's phone) does not appear at the till.

How to do it

1. Tap «Kunde» (Customer) – or the customer field in the cart that reads «Kontantkunde» – to open the customer panel.
2. Under «Send til kundens telefon», type the customer's number in the «Mobilnummer» (Mobile number) field.
3. Tap «Vipps-push» or «Send SMS-lenke» (Send SMS link).
4. The till shows «Venter på kunden …» (Waiting for the customer) and the number the request was sent to.
5. With Vipps push: The till shows a code under «Kunden skal se denne koden i Vipps:» (The customer should see this code in Vipps). Ask the customer to check that the same code appears in the Vipps app, and to approve.
6. With an SMS link: The customer opens the link, fills in first name, last name, e-mail and phone, optionally an address, and taps «Registrer meg» (Register me).
7. When the customer is done you see «Kunden er registrert.» (The customer is registered.). The customer is put on the sale and the customer profile opens.

To cancel while the till is waiting, tap «Avbryt» (Cancel).

What the customer sees

The SMS link opens a form with «Fornavn» (First name), «Etternavn» (Last name), «E-post» (E-mail) and «Telefon» (Phone) – all required – plus «Adresse (valgfritt)» (Address – optional). At the bottom the customer can tick «Jeg ønsker å bli medlem av kundeklubben og motta relevante tilbud» (I want to join the customer club and receive relevant offers). The box starts unticked – the customer must actively choose it.

If the shop has switched on directory lookup, name and address may be pre-filled. The customer then sees «Forhåndsutfylt fra telefonkatalogen — kontroller at det stemmer.» (Pre-filled from the phone directory – check that it is correct.) and can correct the details.

Good to know

• No duplicates. If the customer already exists (same e-mail or phone), the existing customer is updated instead of a new one being created.
• Consent is stored. The customer's answer to the customer club consent is stored with a timestamp, also when the answer is no.
• Time limits. A Vipps request expires after a few minutes. The SMS link lasts longer (one day by default) but can only be used once. An expired or used link tells the customer to ask in the shop for a new one.
• When something goes wrong the till shows the reason, for example «Kunden har ikke Vipps.» (The customer does not have Vipps.), «Vipps-forespørselen utløp. Prøv igjen.» (The Vipps request expired. Try again.) or «Vipps svarte ikke. Prøv SMS-lenke i stedet.» (Vipps did not respond. Try an SMS link instead.). Use the SMS link in that case.
• Customer club. If the shop uses a customer club, the new customer is linked to it the same way as other new customers. See Customer club (Smile) at the till.

The web till and the till app

The till app (Kasse-appen) on Android has the same feature in the customer picker, under «Ny kunde» (New customer). In the app the SMS link is also shown as a QR code on screen, which the customer can scan instead of waiting for the text message.

Frequently asked questions

Does the customer need Vipps?

No. The SMS link works for anyone with a mobile phone.

Can I still register the customer myself?

Yes. «Ny kunde» in the customer panel works as before. Self-registration is an alternative when you would rather not type personal data at the counter.