Loyalty club (Smile) at the till

If your shop runs a loyalty club in Smile.io, you can see the customer's points at the till and let the customer use them as a discount on the sale. Points are not earned at the till; Smile awards them itself once the sale has been passed on to Shopify. This article shows what the cashier sees and does.

Before you start

• The Smile.io loyalty club must be switched on for your shop, and Smile must be connected under «System» → «Integrasjoner» (Integrations) → «Smile.io». The setup requires the Shopify integration with order and customer sync – see Loyalty club with Smile.io.
• The customer must be on the sale and must have an email address. Smile only finds customers by email, so Kontantkunde (the walk-in customer) and customers without email cannot be linked.
• Whether points can be redeemed at the till is controlled by the «Innløsning i kassen» (Redemption at the till) setting on the Smile page.

How to do it

See the customer's points

1. Add the customer to the sale.
2. The customer's balance appears above the cart, for example «1 250 poeng». Your shop may use its own word for points, and the till uses it.
3. Open the customer card to see more under «Kundeklubb» (Loyalty club): balance, VIP tier if any, and the list «Ubrukte belønninger» (Unused rewards).

Use points on the sale

1. Add the items to the sale first. Without items you get the message «Legg varer i salget før du løser inn poeng.» (Add items to the sale before redeeming points.)
2. Tap «Bruk poeng» (Use points) on the line above the cart, or «Bruk poeng på salget» (Use points on the sale) on the customer card.
3. The till fetches the rewards the customer can use. Each shows how many points it costs and roughly what it is worth, for example «500 poeng → ca. 50 kr». Rewards the customer cannot afford are greyed out.
4. Tap the reward the customer wants. The discount is added to the sale as an order discount, and the line shows «Løst inn» (Redeemed).
5. Take payment as usual. The amount charged is the discounted one.

The krone amount in the list is an estimate. The final discount is the value of the discount code Smile issues.

Use an unused reward

Many customers redeem points online and get a code they never use. Such codes are listed under «Ubrukte belønninger» with name, code and expiry date.

1. When the customer has an unused reward, the button above the cart reads «Bruk belønning» (Use reward).
2. Tap «Bruk» (Use) next to the reward on the customer card. The discount is added to the sale, and no points are deducted – the reward has already been paid for.

If you see «Belønningene kan ikke brukes i kassen nå — kunden kan bruke dem på nett.» (The rewards cannot be used at the till right now — the customer can use them online), read the code out to the customer so they can use it in the webshop.

Enrol a customer

If the customer is not a member, you see «Kunden er ikke medlem av kundeklubben.» (The customer is not a member of the loyalty club.) Tap «Meld inn i kundeklubben» (Enrol in the loyalty club). If the customer has no email, you see «Kunden mangler e-post og kan ikke kobles til kundeklubben.» (The customer has no email and cannot be linked to the loyalty club.)

Good to know

• One redemption per sale. Either points or one unused reward, never both. A redemption cannot be combined with a coupon or a manual discount – if you add a manual order discount, it replaces the points discount.
• Undo: if you remove the discount, change customer or cancel the sale, the customer gets the points back. An unused reward stays unused.
• The discount is capped at the sale amount. Anything left over is not carried to the next sale.
• After the sale is completed the discount code is deactivated, so it cannot be used again elsewhere.
• Earning happens in Smile once the sale has been sent to Shopify, usually within a few seconds. How many points the customer gets is decided by the rules in Smile, not in Cmerce.
• Returns: when a sale is refunded, Smile takes the points back according to its own rules. If the customer has already spent the points, the balance in Smile can go negative and may need to be corrected in Smile.
• The balance is refreshed when you add the customer to the sale, and every night. It is not real-time beyond that.
• The till app (Kasse-appen) on Android offers the same options. There the redemption appears as the line «Poengrabatt» (Points discount) or «Belønning» (Reward), which you remove with «Fjern poengrabatt» (Remove points discount).
• If the customer card shows «Fikk ikke kontakt med Smile — prøv igjen.» (Could not reach Smile — try again), Smile is temporarily unavailable. The sale can be completed without points.

Frequently asked questions

Why are the customer's points not showing?

The customer must have an email address and be linked to Smile. New customers may only show up as members after their first purchase, depending on how Smile is set up.

Can the customer redeem points in the webshop?

No. The webshop shows the balance, but redemption only happens at the till.

Why can't I tap any of the rewards?

The customer does not have enough points for any of them, or you see «Ingen belønninger kan brukes i kassen ennå.» (No rewards can be used at the till yet) because the shop has not set up rewards that can be used at the till.