Customer on the sale and «Kontantkunde»

Every sale at the till is linked to a customer. When you do not choose one, the sale goes to Kontantkunde (walk-in customer) – an anonymous default for customers who just drop in and buy. When you attach a registered customer, the purchase appears in the customer's order history and you can use features that need a known customer.

When do you need a customer on the sale?

• Invoice (credit sale) – Kontantkunde can never buy on invoice.
• Customer group prices – if the customer belongs to a customer group with its own prices, the prices in the cart may change when the customer is attached.
• Vipps – the customer's mobile number is filled in automatically.
• Stamp cards, loyalty club and punch cards – need a registered customer.
• Order history – the purchase appears on the customer card.

Attaching a customer to the sale

1. Tap the customer field at the top of the cart (where it says «Kontantkunde»), or tap «Kunde» (Customer).
2. Search by name, e-mail or phone. Type at least 2 characters.
3. Tap «Legg til» (Add) next to the right customer.

The customer's name now appears at the top of the cart.

If you want to see more about the customer first, tap the name in the search results. The customer card opens with contact details, order history, addresses and any subscriptions and bookings. Tap «Legg til i nåværende salg» (Add to current sale) to attach the customer.

Creating a new customer

1. Open the customer panel and tap «Ny kunde» (New customer).
2. Fill in «Fornavn» (First name, required), and preferably «Etternavn» (Last name), «Telefon» (Phone) and «E-post» (E-mail). «Firma» (Company) and «Adresse (valgfritt)» (Address, optional) can also be filled in.
3. Tap «Opprett og legg til» (Create and add).

If phone directory look-up is switched on for your shop, you can type the phone number and tap «Slå opp» (Look up) to fill in name and address. The look-up only fills empty fields.

Removing the customer from the sale

• Tap ✕ next to the customer name at the top of the cart («Fjern kunde fra salget» – remove customer from the sale), or
• open the customer panel and tap «Anonymt salg (Kontantkunde)» (anonymous sale), or
• open the customer card and tap «Fjern fra salg» (Remove from sale).

The sale then returns to Kontantkunde. The items stay in the cart.

Changing customer details

Open the customer card and tap «Rediger kunde» (Edit customer). Change the fields and tap «Lagre» (Save).

Good to know

• Kontantkunde exists automatically in every shop and cannot be picked from the search. It is only used when no customer is chosen.
• Viewing does not attach the customer. Opening the customer card does not change the sale – you must tap «Legg til i nåværende salg».
• While the cash drawer is open you cannot add, change or remove the customer on the sale. Close the drawer first.
• The Android till app: Tap the customer icon. Search and tap «Velg» (Choose), or tap «Ny kunde», fill in and tap «Opprett og velg» (Create and choose). «Fjern valgt kunde (anonymt salg)» (Remove chosen customer – anonymous sale) sets the sale back to Kontantkunde.

Frequently asked questions

The customer is not in the search, but has bought in the webshop.

Try searching for the e-mail address or phone number the customer used. Webshop and till customers share the same customer register.

The prices changed when I attached the customer. Is that wrong?

No, it means the customer belongs to a customer group with its own prices. See Customers and customer groups.