Taking payment: Vipps

With Vipps at the till you send a payment request to the customer's Vipps app using their mobile number. The customer approves in the app, and the sale is registered automatically once the payment is approved.

Before you start

• Vipps MobilePay must be connected and switched on for the till, and the shop must be approved by Vipps to send in-store payment requests. If this is not in place, «Vipps» is not shown as a payment method. See Vipps MobilePay.
• Vipps is not available in training mode.

How to do it

1. Tap «Betal» (Pay) and choose «Vipps».
2. If you have attached a customer with a mobile number to the sale, the number is filled in under «Bekreft mobilnummeret med kunden» (Confirm the mobile number with the customer). Read the number aloud to the customer and correct it if it has changed. If there is no customer on the sale, ask the customer for the number registered in Vipps and type it under «Kundens mobilnummer» (Customer's mobile number). The country code is chosen on the left (+47 by default).
3. Tap «Send Vipps til …» (Send Vipps to …). The button shows the number the request goes to.
4. The «Vipps-betaling» (Vipps payment) window shows the amount, the end of the number («Sendt til nummer som slutter på …» – sent to number ending in …) and the status, for example «Venter på at kunden godkjenner i Vipps …» (Waiting for the customer to approve in Vipps).
5. The customer opens Vipps and approves. The sale is registered and the receipt is shown.

If the customer does not approve

• The customer cancels in Vipps: «Kunden avbrøt betalingen i Vipps. Prøv igjen eller velg en annen betalingsmåte.» (The customer cancelled the payment in Vipps. Try again or choose another payment method.)
• No answer: The request expires after a while (around ten minutes). Then «Vipps-forespørselen utløp uten svar. Prøv igjen eller velg en annen betalingsmåte.» (The Vipps request expired without an answer.) is shown.
• You want to cancel yourself: Tap «Avbryt og velg annen betaling» (Cancel and choose another payment). The request is withdrawn in Vipps and you return to the payment window.

In all these cases the sale is not registered. The items are still in the till.

Good to know

• Mobile numbers only. A Vipps request can only be sent to a mobile number. A Norwegian number must have 8 digits and start with 4 or 9, otherwise you get «Ugyldig mobilnummer. Norske Vipps-numre er 8 siffer og starter på 4 eller 9.» (Invalid mobile number. Norwegian Vipps numbers have 8 digits and start with 4 or 9.)
• Always confirm the number with the customer. The request must go to the customer – never send it to a number the customer has not confirmed.
• The receipt shows the Vipps reference («Vipps-ref.»), which links the sale to the payment at Vipps.
• No parking or locking during payment. «Parker salg» is hidden while the till waits for Vipps, and the till app in the browser does not lock.
• Remainder after a gift card: If the customer pays partly with a gift card, the rest can be paid with Vipps. See Gift cards at the till.
• The Android till app: Choose «Vipps» («Betalingsforespørsel til kundens telefon» – payment request to the customer's phone), confirm the number and send.

Frequently asked questions

The customer did not receive the request.

Check that the number is the one the customer has registered in Vipps, and that the customer has a data connection. Cancel and send again, or choose another payment method.

«Vipps» does not appear in the payment window.

Vipps is not switched on for the till, the shop is not approved for in-store payment requests, or you are in training mode. Ask the owner to check the payment settings.