Punch cards

A punch card (klippekort) is a prepaid bundle of bookings, for example "10 visits to the play park". The customer buys the card for a single price and uses one punch per participant each time they book an activity the card covers. The punch card is tied to the customer and can be bought in both the webshop and at the till.

Before you start

• You must have set up bookings with at least one activity. See Bookings – resources and events.
• You need the «Utstede klippekort, justere saldo, forlenge og annullere» (Issue punch cards, adjust balance, extend and void) permission to create punch card types and manage individual cards. «Se klippekort og brukshistorikk» (View punch cards and usage history) is enough to view them.

How to do it

Create a punch card type

1. Go to «Booking» → «Klippekort-typer» (Punch card types) and create a new one.
2. Fill in «Navn» (Name), optionally «Beskrivelse» (Description), and «Antall klipp» (Number of punches).
3. Set «Gyldighet (måneder)» (Validity, months). Empty means the card does not expire.
4. Under «Pris» (Price), fill in «Pris (kr)». «Førpris (valgfritt, kr)» (Previous price, optional) is shown struck through next to the price.
5. Under «Aktiviteter» (Activities), choose «Aktiviteter som dekkes» (Activities covered). The punch card can only be used for these.
6. Under «Salg og synlighet» (Sales and visibility), choose «Selges i nettbutikk» (Sold in webshop), «Selges i kassen» (Sold at the till) and «Aktiv» (Active).
7. Save. The punch card becomes an ordinary product that customers find in the webshop and at the till.

How the customer uses the card

• In the webshop, the customer must be logged in to buy a punch card. When they later book an activity the card covers, they get the option «Bruk klippekort» (Use punch card) with the number of punches left. The booking is then confirmed straight away, without payment.
• At the till, the sale must have a registered customer with an email or phone number. The walk-in customer (Kontantkunde) cannot buy punch cards. See Bookings and punch cards at the till.
• One punch is used per participant. If the card has too few punches for the whole party, it cannot be used for that booking.
• If a booking paid with punches is cancelled, the punches are put back on the card.

Managing an individual punch card

1. Go to «Booking» → «Klippekort» (Punch cards) and open the card. You see the type, status, balance, expiry date, customer and the full history.
2. Choose an action:
   • «Juster» (Adjust) – add or remove punches. A reason is required.
   • «Forleng / reaktiver» (Extend / reactivate) – set a new expiry date, also on a card that has expired. The balance is kept.
   • «Annuller» (Void) – sets the remaining punches to zero. Cannot be undone.

With «Utsted klippekort» (Issue punch card) in the list, you can give a customer a card without going through a sale, for example as compensation.

Good to know

• VAT is charged when the card is sold. The punch card is sold at the same VAT rate as the activities it covers. That is why all activities on one punch card type must have the same tax class – otherwise you cannot save.
• Using punches gives a 0 kr line, because the customer has already paid.
• Expiry is not an accounting event. The card simply stops working. Unused punches on an expired card can be made usable again with «Forleng / reaktiver».
• Returns: An unused punch card can be returned at the till, and the card is voided. A partly used card cannot be returned automatically – it has to be handled manually.
• Punch cards are different from gift cards and stamp cards. A gift card is a means of payment for anything in the shop; a stamp card is a loyalty reward.

Frequently asked questions

Can a punch card be used for several activities?

Yes, as long as they all have the same VAT rate. Choose them under «Aktiviteter som dekkes».

Can the customer share the punch card with others?

The card is tied to the customer, but the punches can be used on bookings with several participants. One punch is used per participant.