AI insights

AI insights (KI-innsikt) uses artificial intelligence to write a short commentary on the figures for the period you are looking at – for example what has changed most, and what may be worth a closer look. The commentary appears on «Rapporter» (Reports) → «Oversikt» (Overview).

Before you start

• AI insights must be made available by Cmerce (see above).
• The shop must have accepted the current data processing agreement (databehandleravtale).
• Only the owner can switch AI insights on or off.
• To view and generate insights you need the permission «Se og generere KI-innsikt» (View and generate AI insights). The Eier (Owner), Administrator and Butikkansvarlig (Store manager) roles have it by default.

Switching it on

1. Go to «Rapporter» → «KI-innsikt».
2. Read which provider is used and what is sent. The «Se underdatabehandlere» (See sub-processors) link shows the provider in the list of sub-processors.
3. If it says «Du må godta oppdatert databehandleravtale før KI-innsikt kan slås på.» (You must accept the updated data processing agreement before AI insights can be switched on), click «Gå til databehandleravtalen» (Go to the data processing agreement) and accept it first.
4. Switch on «Slå på KI-innsikt for denne butikken» (Switch on AI insights for this shop).

Using it

1. Go to «Rapporter» → «Oversikt» and choose a period and comparison.
2. On the «KI-innsikt (beta)» card, click «Generer innsikt» (Generate insight). It usually takes less than a minute.
3. Read the commentary. Under «Verdt å se på» (Worth a look) you find suggestions for things to investigate.
4. Click «Hva ble sendt?» (What was sent?) to see exactly which figures were sent.
5. For a new commentary, click «Oppdater» (Update). The card shows how many you have left today.

What is sent – and what is never sent

What is sent is only aggregate figures for the period and the comparison period: revenue, orders, payment mix, subscriptions, bookings, stock, outstanding invoices, gift cards and punch cards. For some top lists, up to ten rows are sent, labelled with product name, category, SKU or age bucket.

What is never sent:

• names, emails, phone numbers, addresses or any other details about customers or employees
• figures per employee or per customer
• the shop's name
• order, receipt, invoice or card references
• free text and filter choices

Booking activity names are not sent, because they often contain an instructor's name.

Good to know

• The AI never writes numbers itself. It only points at which key figures are interesting, and Cmerce inserts its own figures. A response containing its own numbers is discarded.
• Information, not accounting evidence. The commentary is a starting point for thinking, not a final answer.
• Who sees what? «Hva ble sendt?» is only shown to users who have access to all the reports the insight was built from.
• Storage. Generated insights are kept for up to 400 days. The owner can delete them at any time with «Slett genererte innsikter» (Delete generated insights) on the «KI-innsikt» page.
• Switching off. The owner can switch AI insights off at any time. Nothing more is then sent.
• AI credits. All use of AI is measured in AI credits (AI-kreditter). One AI insight costs about one credit, and credits are shared with AI chat. Your plan includes a number each month; use above that is billed as agreed. The owner can set a monthly limit under «AI-kreditter» → «Månedlig grense for AI-kreditter» (Monthly limit for AI credits) on this page. When the limit is reached you cannot generate new insights until next month (or until the limit is raised). See AI chat.
• Logging. Every generation is recorded in the audit trail (kontrollspor).

Frequently asked questions

Why can't I see the «KI-innsikt (beta)» card?

The card only appears when every layer is on: the feature is available from Cmerce, the data processing agreement is accepted, the owner has switched it on, and you have the «Se og generere KI-innsikt» permission.

Can my accountant see AI insights?

Not with the standard Regnskapsfører (Accountant) role. Whether to use AI is the shop's own choice.

Why can't I generate a new insight because the limit is reached?

This can happen if the shop has used up its monthly AI credit limit. The owner can raise the limit under «Rapporter» → «KI-innsikt» → «AI-kreditter». Otherwise AI insights works again next month.