AI chat – ask about your figures

AI chat (KI-chat) is a conversation where you ask about the shop's figures – for example «Hvordan gikk forrige måned?» (How did last month go?) – and get an answer in Norwegian. The AI fetches the figures from the same reports you see under «Rapporter» (Reports). You can always check a figure by opening the report the answer points to.

Before you start

• Cmerce must have switched on AI chat for the shop.
• AI insights must be on for the shop: the shop has accepted the current data processing agreement (databehandleravtale), and the owner has switched on AI insights.
• You must be the owner or have the permission «Se og generere KI-innsikt» (View and generate AI insights). The Eier (Owner), Administrator and Butikkansvarlig (Store manager) roles have it by default.
• AI chat only answers from reports you have access to yourself. If you cannot open a report, you cannot get figures from it in the chat either.

Asking a question

1. Go to «Rapporter» → «KI-chat».
2. Type the question in the field at the bottom and press Enter or «Send». Use Shift + Enter for a new line. A question can be up to 1,000 characters. To get started quickly, click one of the suggestions, for example «Hvilke varer selger best?» (Which products sell best?).
3. Wait a few seconds while it says «Tenker …» (Thinking …). The answer appears in the conversation.
4. Below the answer you see «Kilder:» (Sources). Each source is a link to the report the figures come from, with the same period and filter. Hover over a figure to see where it comes from.
5. Below the answer you may get suggested follow-up questions. Click one to ask it.
6. To start over, click «Ny samtale» (New conversation). All your conversations are in the list on the left.

If an answer does not arrive, an error message appears in the conversation. Click «Prøv igjen» (Try again) to send the question again.

What are AI credits?

All use of AI in the shop – both AI chat and AI insights – is measured in AI credits (AI-kreditter). You do not see tokens or prices, only credits.

• An ordinary question in AI chat usually costs two to six credits (about one per request to the model). The «Hva er en AI-kreditt?» (What is an AI credit?) link next to the meter explains the calculation. One AI insight costs about one credit.
• Your plan includes a number of credits each month. At the top of the page it says, for example, «Brukt 124 av 300 inkluderte AI-kreditter denne måneden» (Used 124 of 300 included AI credits this month).
• If you use more than your plan includes, it says «… kreditter over inkludert — faktureres etter avtale» (… credits over the included amount – billed as agreed). The price is in your agreement and on the billing basis (fakturagrunnlag).
• The monthly figure resets every calendar month.

Monthly limit

The owner decides the maximum number of credits the shop can use per month. Until the owner chooses, a default limit applies.

1. Go to «Rapporter» → «KI-innsikt».
2. Under «AI-kreditter» → «Månedlig grense for AI-kreditter» (Monthly limit for AI credits), choose «Standard» (Default), «Egen grense» (Own limit – enter the number of credits per month) or «Ingen grense» (No limit).
3. Click «Lagre grense» (Save limit).

The owner gets a notification when 80 % of the limit has been used. When the limit is reached, AI chat and new AI insights stop until next month, or until the owner raises the limit. A question that is already running is completed – so a single question can take you slightly over the limit.

What is sent – and what is never sent

What is sent to the AI provider is the question you type, the most recent messages in the conversation and report extracts with figures, dates and names of products, categories and payment methods. The provider is listed under sub-processors.

What is never sent:

• customer names, emails, phone numbers or addresses
• figures per employee or per customer – reports about individual people are not available in the chat
• individual orders and receipts
• the shop's name, passwords and payment details

Good to know

• The AI never writes figures itself. Cmerce inserts all figures from the reports, and calculations such as percentage change are done by Cmerce. An answer containing its own figures is discarded. If the AI cannot produce a safe answer, you see an automatic answer with the figures in a table.
• The words can be wrong. The AI can describe a trend incorrectly even when the figures are right. That is why it says under the field «Svar lages av KI og kan inneholde feil. Kontroller tallene i rapportene.» (Answers are made by AI and may contain errors. Check the figures in the reports.)
• Information, not accounting. The figures are informational. For a till day, the Z-report (Z-rapport) is what counts – see Sales reports and the Z-report – the difference. AI chat does not give accounting, VAT or legal advice; contact your accountant.
• Only you see your conversations. No one else in the shop can read them, not even the owner. You can delete one conversation with the bin icon, or all of them with «Slett alle» (Delete all).
• Automatic deletion. Conversations are deleted after 90 days without activity.
• Limits. One conversation can have up to 50 questions (then start a new one), and you can ask 20 questions per 10 minutes.
• Logging. Each answer is recorded in the audit trail (kontrollspor) with usage and credits – never the question or the answer.

Frequently asked questions

Why can't I see «KI-chat» under «Rapporter»?

The feature must be switched on by Cmerce for the shop, and you must be the owner or have the «Se og generere KI-innsikt» permission.

Why is the question field greyed out?

Either AI insights is not on for the shop (the page explains what is missing), or this month's AI credit limit has been reached, or an answer is still being prepared.

Can I ask about a specific customer or employee?

No. Reports about individual customers and employees are deliberately kept out of AI chat to protect privacy. Use the reports under «Rapporter» directly.