Self-checkout kiosk – pairing and staff panel

A kiosk is a screen in the shop, for example a tablet, that the customer uses herself. It is tied to one self-checkout till and one payment terminal with a printer. The customer does the same as with a phone, but without using her own phone.

Before you start

• Set up self-checkout and switch on «Kiosk (butikkens skjerm)» (the shop's screen). See Self-checkout – overview and setup.
• Create a till with «Type kassepunkt» «Selvbetjening» and «Grensesnitt» «Kiosk – butikkens skjerm». The till needs a terminal and a printer.
• You need a tablet (or another screen) with a browser and a network connection.

How to do it

1. Go to «Kasse (POS)» → «Kasser» and choose the «Par kioskenhet» (Pair kiosk device) action on the kiosk till (in the table or on the edit page). You get a one-time code (valid for 10 minutes) and a QR code.
2. Scan the QR code with the tablet, or open the page «/selvbetjening/kiosk/par» in its browser and enter the code. The device is now tied to this till, and no other till can be used from it.
3. Add the page to the home screen and leave the tablet in kiosk mode next to the terminal.
4. Test with a purchase. The customer should be able to scan or search for products, press «Betal» (Pay) and pay at the terminal.

How the customer uses the kiosk

The customer picks products and presses «Betal». She holds her card to the terminal. Afterwards she chooses «Send på SMS» (she types her mobile number then) or «Skriv ut» (Print). If she makes no choice, the receipt is printed. A mobile number is therefore not needed at the kiosk, only if the customer wants an SMS.

If the screen is untouched for a while, the kiosk asks «Er du fortsatt der?» (Are you still there?). If nobody answers, the sale is cancelled and the kiosk starts over. The timeout is paused while a payment is in progress.

Staff panel (PIN)

If the customer presses «Trenger du hjelp?», the screen tells her to contact a member of staff in the shop. The kiosk does not alert staff by itself. A member of staff presses the small «Ansatt» (Staff) button and enters her employee ID and till PIN. The panel locks itself again after 60 seconds without activity. From there staff can remove an item, cancel a purchase, print a copy of the receipt or resolve a stuck payment. Every action is recorded against the member of staff who did it. See The till app in the browser for more about the till PIN.

Good to know

• The kiosk uses its own kind of device access. A kiosk can never be used as an ordinary, staffed till.
• Kiosk and phone can be used at the same time on different tills. Each till belongs to one terminal.
• If you change a till's type while it has an open shift, you get an error. Close the day first.
• The kiosk has no age check. Never put age-restricted products in the selection.