Creating a product

Everything you sell at the till and in the webshop is a product in the catalogue. A product always has at least one variant – the variant is what carries the price, SKU, barcode and stock. If you sell the item in only one version, you don't need to think about variants: Cmerce creates the default variant for you.

Before you start

• You need permission to manage products. The owner always has access.
• If your shop is connected to Shopify, you create and edit products in Shopify instead. See Shopify.

How to do it

1. Go to «Katalog» (Catalogue) → «Produkter» (Products) and click «Nytt produkt» (New product).
2. Fill in «Navn» (Name). «URL-slug» (the address of the product page in the webshop) is filled in automatically, but you can change it.
3. Write a «Beskrivelse» (Description) if you like – it is shown on the product page in the webshop.
4. Upload pictures under «Bilder» (Images). The first image is the main image. Drag the images to change the order. You can upload up to 10 images of max 5 MB each.
5. Under «Organisering» (Organisation):
   • Choose a «Produkttype» (Product type).
   • Choose a «Merke» (Brand) if the item has one.
   • Set «Status» to «Publisert» (Published) when the item is ready to sell. «Utkast» (Draft) is invisible to customers and the till.
   • Choose one or more «Kategorier» (Categories).
   • Optionally add «Stikkord» (Tags) – they are used, among other things, to select items in price changes.
   • Fill in «SKU» (item number) if you have one. Leave it empty and one is generated automatically.
   • Fill in «Strekkode (EAN/GTIN)» (Barcode) if the item has a barcode.
6. Check «Tilgjengelighet (salgskanaler)» (Availability – sales channels). By default both «Nettbutikk» (Webshop) and «Kasse (POS)» are switched on. Switch off a channel if the item should not be sold there, or set a «Fra» (From) and «Til» (To) date for a time-limited item.
7. Under «Automatisering» (Automation), switch on «Krever frakt» (Requires shipping) if the item is physical and will be shipped or collected. If you leave it off, the item is treated as digital and the customer gets no delivery options in the webshop.
8. Click «Opprett» (Create).
9. Open the «Varianter» (Variants) tab on the product, open the variant and set the price under «Priser» (Prices). A new product has the price 0 until you set one.

Good to know

• Where the item appears: An item appears at the till when it is published and the «Kasse (POS)» channel is active. In the webshop it must be published and have the «Nettbutikk» channel active.
• SKU and barcode must be unique. Cmerce stops you if another item already uses the same SKU or barcode – also if your barcode equals another item's SKU. See Barcodes (EAN/GTIN).
• VAT: New items get the standard rate of 25%. You change the rate on the variant, see Prices, VAT and customer group prices.
• Several versions of the same item (size, colour) are created with product options and variants, see Variants and options.
• Visibility for customer groups: Under «Synlighet for kundegrupper» (Visibility for customer groups) you can limit who can see and buy the item. No selection means everyone sees it.
• Custom fields: Under «Egendefinerte felt» (Custom fields) you can ask the customer to fill in something at purchase, for example engraving text or a file upload.
• Subscription: If you switch on «Abonnementsprodukt» (Subscription product), the item becomes a subscription that renews automatically. Read more in Subscription plans.
• Change log: On a saved product you will find the «Prishistorikk» (Price history) and «Kontrollspor» (Audit trail) tabs, which show who changed what and when.

Frequently asked questions

Why can't I see the item at the till?

Check that «Status» is «Publisert», that the «Kasse (POS)» channel is active, and that the «Fra» date is not in the future. Also check that the category the item is in is visible at the till – see POS categories.

Can I delete a product?

Yes, with «Slett» (Delete) on the product. Products synchronised from Shopify cannot be deleted here – delete them in Shopify.