Orders and customers

Handling web orders Find and follow up orders in the admin panel – the order list, filters, order statuses, the order page, printing, notes and e-mails to the customer. Capturing payment and fulfilling the order Online payments are reserved when the customer orders and captured when you deliver. How to capture and complete an order – in one click, line by line, or automatically. Refunds and credit notes How to refund a web order – the full amount, part of it, or individual items with a return – and what happens to the credit note, stock and the customer's payment. Customers and customer groups Create and edit customers, see orders and subscriptions per customer, and use customer groups for special prices, visibility and discounts. Customer data access and deletion (GDPR) How to give customers access to their data, handle deletion requests, and why orders and accounting data are kept for 5 years even when the personal data is removed.